CREATE A PRFO POINTS ACCOUNT

    Earn points - Trade points for discounts - Free sign-up

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    Returning Customer?

    How it works

    Earn points on purchases on-line or in-store. You can also earn by sharing our story and referring friends and family. For every 100 points earned, we'll give you a $5 credit.

    $1 spent = 1 point earned

    Earn points for purchases made on regular priced products, by referring friends, adding us on Facebook & more

    100 points = 5$ credit

    Log into your account page and we'll show you how many points you've earned. Once you have reached 100 points you can start saving on purchases

    Use your points

    Proceed to the checkout with your desired products and use the points slider to apply the amount of points you would like to use as credits on your purchase

    Rewards FAQ

    Who can join?

    Anyone with an online account. It's free by the way :)

    Creating an online account is required in order to redeem points.

    Please note that you can accumulate points in-store and online prior to creating an account as long as you check out with an email address, however, you will not be able to use the points until your online account is created.

    If you decide to create an online account in the future, be sure to use the same email address you used with your previous purchases so that your previous purchases can be associated with your account.

    How do I earn points?

    You can earn points for all sorts of activities, including making purchases on regular priced products, referring friends & more.

    1 point is awarded for each dollar spent on regular priced products. Points are awarded on the pre-tax amount of the purchase.

    Products that are already on sale as well as bikes will not award any points.

    To see all the ways you can earn points scroll-up to the top of this page.

    How long do I have to wait to be able to use my points?

    Our points program is very similar to how credit card point programs work. The points become available upon the following month's statement or more precisely 30 days after the initial purchase. Up until this time you will see the points indicated as ''Pending''

    How can I use my points?

    Your point balance along with a point slider will appear at the checkout stage of your purchase if you are signed into your account. This will allow you to choose how many points to use during your checkout process.

    Are there any products that are excluded from earning points??

    Points are awarded on purchases of regular priced products only. Some exceptions are bikes and all products that are already discounted.

    Can I apply my points on any product?

    Yes, points may be applied on any product in the store.

    What do the 'approved', 'pending' and 'cancelled' statuses mean?

    Approved: These points can be redeemed on rewards immediately

    Pending: These points need to be verified or are awaiting the 30 day approval period before you can redeem them. This typically applies to purchases and referrals

    Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

    I referred a friend but didn't receive any points?

    To unlock the ''Refer a Friend'' bonus, make sure you share the link indicated in the rewards card. In order to unlock the reward the referred customer must place an order of at least $100 after applicable discounts. In this case they will get $20 off their cart and you will get 400 points.

    The points become available upon the following month's statement or more precisely 30 days after the initial referral purchase.



    What happens if a friend I refer cancels or returns their order?

    In the event of this happening, points will be deducted from your account.

    I completed an activity but didn't earn points!

    Please contact us at info@prfo.com if this occurs.

    Where can I report a problem or give feedback?

    Please contact us at info@prfo.com

    Can I use a discount coupon and points at the same time?

    Discount coupons can not be used simultaneously with reward points. If points were used on a transaction that also contained a coupon code, the points will be refunded to your account shortly after the transaction is completed.

    Can I use a gift card at the time as redeeming points?

    Yes, you may use a gift card while at the same time using your points on a purchase.

    Can my points expire?

    Yes, points will expire 1 year after receiving them if they have not been used.

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