Dive into the details
Depot Warranty
GearCare Support
SERVICE
Online Case Submission (8am-5 pm PST)
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
GearCare customer will get priority response.
< 8 business hours
< 4 business hours
Parts and Labor Warranty
Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
Free Software Updates/Upgrades²
Stay up to date with the latest features and bug fixes/enhancements.
Phone Support
Schedule a phone call and speak with a Wirecast expert.
90 days
from date of purchase
Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.
Advance Replacement
GearCare upgrades the standard 1-year Depot Warranty to a full 3 years¹ of protection. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
Depot Warranty
included in 1st year
SERVICE
Online Case Submission (8am-5 pm PST)
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
GearCare customer will get priority response.
< 8 business hours
Parts and Labor Warranty
Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
Free Software Updates/Upgrades²
Stay up to date with the latest features and bug fixes/enhancements.
Phone Support
Schedule a phone call and speak with a Wirecast expert.
90 days
from date of purchase
Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.
GearCare only
Advance Replacement
GearCare upgrades the standard 1-year Depot Warranty to a full 3 years¹ of protection. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
GearCare only
GearCare Support
$995/3 years¹
SERVICE
Online Case Submission (8am-5 pm PST)
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
GearCare customer will get priority response.
< 4 business hours
Parts and Labor Warranty
Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
Free Software Updates/Upgrades²
Stay up to date with the latest features and bug fixes/enhancements.
Phone Support
Schedule a phone call and speak with a Wirecast expert.
Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.
¹
GearCare is available for purchase within 90 days of purchase and will take effect from the date of your Wirecast Gear purchase.
²If you are interested in our software support plans,
click here.