Microsoft Store Online Trade-in Program
How trade-in works
Get a trade-in value
Check the eligibility of your used device and get a trade-in value on the Recommerce ™ trade-in page.
Send in your used device
Select your device, assess its condition, and send it to Recommerce™ within 15 days using the prepaid shipping label provided.
Get paid
Once everything is finalised by Recommerce, you’ll receive payment via bank transfer within 30 days.
Use trade-in cash to upgrade to a new Xbox Series S
More than one sustainable option
Ready for an upgrade?
Make an appointment with our product experts and use the cash from your trade-in to find the right device to fit your lifestyle.
Haven't started your trade-in yet? No problem, out team can walk you through the process of trading in and upgrading all at once, while answering any questions you have along the way.
Start a trade in
Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.
Recycling electronic devices for good
If your device isn’t eligible for trade in, explore recycling services in your region to help divert electronic waste from landfills.
Shop refurbished
When it’s time for a refresh, consider a Microsoft Surface or Xbox Certified Refurbished device that’s screened, repaired, tested, and better for the planet.
Ready for a new device?
Frequently asked questions
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The Microsoft Store Trade-in Program powered by Recommerce™ lets you trade in an eligible used device for cash back. Just answer a few questions about the brand, model, and condition of your used device and Recommerce™ will provide an appraisal that reflects a fair estimate of your device’s condition and value. For trade-in promotions that require the purchase of a new Surface or Xbox qualifying device from Microsoft Store, you’ll be asked to upload a proof-of-purchase PDF.
Read the full Microsoft Store Trade-in Program terms and conditions.
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If you approve of the trade-in value, you will be asked to confirm some personal details. Then, print the prepaid shipping label and ship your used device to Recommerce™. Once your used device is received, inspected, and approved, Recommerce™ will issue cash to your bank account within 30 days.
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If your used device isn’t eligible for trade-in as determined by Recommerce after inspection, Recommerce will contact you. You still have the option to recycle the device through Microsoft’s recycling resources in your region or you can request that Recommerce return it to you. Devices that do not meet trade-in requirements and that are recycled are not eligible for cash back.
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Recommerce™ is a France-based company that specialises in consumer electronics trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program in France, Germany, Italy, and Spain.
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Once your used device is received, inspected, and approved, Recommerce™ will issue cash back via bank transfer within 30 days.
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During your trade-in process you will be asked to answer a few questions about the brand, model, and condition of your used device. This information will then enable Recommerce™ to provide an appraisal that reflects a fair estimate of your device’s value.
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The devices that are eligible for trade-in occasionally change. For the latest eligibility and value information please refer to the Recommerce™ trade-in page.
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Yes, you can. Recommerce™ accept gaming consoles including Xbox One, Xbox One S, Xbox One X and more.
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If your old device is ineligible for trade-in, we can recycle your device for you. We partner with recycling organizations, join forces with collection schemes, and work with our supply chain partners to facilitate the return and end-of-life management process of devices, batteries, and packaging. Find more information on the Microsoft recycling program here. Recycled devices are not eligible for cashback.
Why shop from Microsoft Store
Free shipping and returns
Get free 1-2 day shipping with no minimum purchase. Plus, enjoy 60-day returns on physical Microsoft products.
Low-price promise
If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.
Pay in 3 instalments with PayPal
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Online trade-in program
Trade in any eligible device—laptop, tablet, phone, or game console—from a variety of brands and get cash back. If your old device isn’t eligible for trade-in, we’ll help you recycle it for free.
- *Available only through the Microsoft Store online in select markets (exclusions apply). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Excludes recycled devices. Excluded territories: Germany: Heligoland/Helgoland - Zip code 27498, Büsingen - Zip code 78266; Spain: Canary Islands, Ceuta, Melilla, Ibiza, Formentera; France: Overseas territories; Italy: Livigno, Vatican City, Campione d'Italia, San Marino. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
- †This offer is operated by Recommerce™ and is not managed or sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Recommerce™. All trade-ins and reimbursements are subject to Recommerce’s review and approval in accordance with the offer Terms and Conditions.
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Free shipping and returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
Low-price promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
- Any offers shown are for a limited time while supplies last. See terms.
Business customers get more
How business trade-in works
Get a trade-in value
Check the eligibility of your used devices and get a trade-in value on the Recommerce trade-in page.
To trade in ten or more devices, Recommerce will tailor the offer based on device type, volume, quality as well as your expected timeframe. Please find more information here.
Send in your used devices
Select your device, assess its condition, and send it to Recommerce™ within 15 days using the prepaid shipping label provided.
Get paid
Once everything is finalised by Recommerce, you’ll receive payment via bank transfer within 30 days.
Ready for a new business device?
Frequently asked questions
-
The Microsoft Store Trade-in Program powered by Recommerce™ lets you trade in an eligible used device for cash back. Just answer a few questions about the brand, model, and condition of your used device and. Recommerce™ will provide an appraisal that reflects a fair estimate of your device’s condition and value. For trade-in promotions that require the purchase of a new Surface or Xbox qualifying device from Microsoft Store, you’ll be asked to upload a proof-of-purchase PDF.
Read the full Microsoft Store Trade-in Program terms and conditions
-
If you approve of the trade-in value, you will be asked to confirm some personal details. Then, print the prepaid shipping label and ship your used device to Recommerce™. Once your used device is received, inspected, and approved, Recommerce™ will issue cash to your bank account within 30 days.
-
To trade-in five or more devices, please contact Recommerce. Recommerce will tailor the offer based on device type, volume, quality, and your expected timeframe.
-
If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region or have the device returned to you by Recommerce.
-
Recommerce™ is a France-based company that specialises in consumer electronics trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program in France, Germany, Italy, and Spain.
-
Once your used device is received, inspected, and approved, Recommerce™ will issue cash back via bank transfer within 30 days.
-
During your trade-in process you will be asked to answer a few questions about the brand, model, and condition of your used device. This information will then enable Recommerce™ to provide an appraisal that reflects a fair estimate of your device’s value.
-
The devices that are eligible for trade-in occasionally change. For the latest eligibility and value information please refer to the Recommerce™ trade-in page.
-
Yes, you can. Recommerce™ accept gaming consoles including Xbox One, Xbox One S, Xbox One X and more.
-
If your old device is ineligible for trade-in, we can recycle your device for you. We partner with recycling organizations, join forces with collection schemes, and work with our supply chain partners to facilitate the return and end-of-life management process of devices, batteries, and packaging. Find more information on the Microsoft recycling program here. Recycled devices are not eligible for cashback.
Why shop from Microsoft Store
Free shipping and returns
Get free 1-2 day shipping with no minimum purchase. Plus, enjoy 60-day returns on physical Microsoft products.
Low-price promise
If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.
Pay in 3 instalments with PayPal
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Online trade-in program
Trade in any eligible device—laptop, tablet, phone, or game console—from a variety of brands and get cash back. If your old device isn’t eligible for trade-in, we’ll help you recycle it for free.
- *Available only through the Microsoft Store online in select markets (exclusions apply). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Excludes recycled devices. Excluded territories: Germany: Heligoland/Helgoland - Zip code 27498, Büsingen - Zip code 78266; Spain: Canary Islands, Ceuta, Melilla, Ibiza, Formentera; France: Overseas territories; Italy: Livigno, Vatican City, Campione d'Italia, San Marino. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
- †This offer is operated by Recommerce and is not managed or sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Recommerce. All trade-ins and reimbursements are subject to Recommerce’s review and approval in accordance with the offer Terms and Conditions.
-
Free shipping and returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
Low-price promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
- Any offers shown are for a limited time while supplies last. See terms.