The following document outlines the terms & conditions
for the JoJo Maman Bébé website.
Terms Correct as of 20/12/2023
Your order for goods is accepted and a contract is formed between JoJo Maman Bébé and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by JoJo Maman Bébé, nor at the point in time that you receive an email from JoJo Maman Bébé acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by JoJo Maman Bébé, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading Cancelling Your Order. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, JoJo Maman Bébé shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from JoJo Maman Bébé, including transactions on your Nextpay Card will be charged the day the goods are dispatched.
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, and personalised goods), perishable food items, audio or DVD recordings, games, toiletries and cosmetics where the seal has been broken. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 4529 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the Returns and Refunds section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.
Delivery to stores is free. At times of peak trade, we may charge 25p for the Next Day To Store service, delivery to store will remain FREE for any subsequent days. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding Next airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the Store Delivery Exceptions section. Please take one form of personal identification e.g. driving licence or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.
Free Delivery over £50. Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, JoJo Maman Bébé will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at £15.00. Weekend delivery for furniture, and large homeware is available between 7.30am and 6.00pm Saturday and Sunday. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the Delivery Charges section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Items requiring 2 person delivery are charged at £15.00 per delivery. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Next Day Delivery is not available in the following postcodes (subject to change)
NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.
Standard delivery charge to an Evri Parcel shop is £4.50. Evri Parcel Shops cannot be used for delivery of 2 person delivery items, items made to your specification. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to return your order you must do so within 28 days (7 days for sale items).
This service is available in most JoJo Maman Bébé and Next stores except our Next airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 4529 or log on to jojomamanbebe.co.uk/stores. Certain items cannot be returned to stores, as detailed in the Exceptions to the Returns Policy section.
For all the details see Exceptions to the Returns Policy section. Most returns collected by JoJo Maman Bébé from your home are charged at £2.50 per collection. Collections in Northern Ireland are £2.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/ debit card, Paypal or Apple pay, any charges will be deducted from your refund. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.
Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via an Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at an Evri Parcel Shop. Specific packaging or despatch bag are not required. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund.The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at an Evri Parcel Shop. Evri Parcel shops will not accept the following JoJo Maman Bébé items for return: items delivered by 2 person delivery. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2.50 per collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.
The following exceptions apply to our returns policy. We cannot accept any returns through our Next airport stores. We are unable to accept the return items delivered by 2 person delivery, personalise me (for how to return these see separate heading) through our stores. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Our children's shoe-fitting tool is non-refundable. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating JoJo Maman Bébé and Next Retail stores. This card cannot be used to purchase from JoJo Maman Bébé, to pay towards a credit account and cannot be used online or to purchase Gift Cards or E-vouchers.
Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.
The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.
To check the balance at any time, call 0333 777 4529 in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
JoJo Maman Bébé cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This card remains the property of JoJo Maman Bébé and is not a cheque guarantee, credit or charge card.
JoJo Maman Bébé reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.
Next may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.
Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.
If you are experiencing financial difficulties, please click here.
Next reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.
See below for all the methods we accept for payment of purchases from JoJo Maman Bébé. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.
Online
In-store
The taking of payment from you by JoJo Maman Bébé under any of the means set out above or in accordance with a JoJo Maman Bébé or Next Account does not indicate that a contract has been formed between you and JoJo Maman Bébé. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next and JoJo Maman Bébé.
You can use the Gift Card as full or part payment for goods purchased in JoJo Maman Bébé stores in the UK and Ireland or online at www.jojomamanbebe.co.uk*.
You cannot buy a Gift Card with another Gift Card or an e-voucher.
A Gift Card can be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place.
You can top up the balance on your Gift Card at any time, in participating JoJo Maman Bébé and Next stores, up to a total maximum of £200 for Next Gift Cards.
Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.
The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.
The Gift Card cannot be exchanged for cash. No change or refund will be given. If you find a Gift Card please cut in two and return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.
To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
Your balance will be updated after every purchase and will be shown on your till receipt.
The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
JoJo Maman Bébé cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This Gift Card remains the property of JoJo Maman Bébé and is not a cheque guarantee, credit or charge card.
JoJo Maman Bébé reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.
*Exclusions apply.
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with JoJo Maman Bébé.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating JoJo Maman Bébé stores in the UK or online at jojomamanbebe.co.uk.* To redeem your eVoucher instore take a print out of your eVoucher into any participating JoJo Maman Bébé store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.
The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
JoJo Maman Bébé cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of JoJo Maman Bébé and is not a cheque guarantee, credit or charge card.
JoJo Maman Bébé reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.
JoJo Maman Bébé reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
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In order to redeem your PIN you must have a JoJo Maman Bébé account. It's possible to receive a PIN without having a JoJo Maman Bébé account but it is not possible to redeem the PIN online without a JoJo Maman Bébé account. To hold a JoJo Maman Bébé account you must be over 18 and a UK resident. If you do not have a JoJo Maman Bébé account, you must visit jojomamanbebe.co.uk select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your PIN and complete registration.
For existing JoJo Maman Bébé account holders, the incentive can only be activated once the PIN is registered at the URL detailed with your PIN.
The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your PIN. It is not valid for use in store or for telephone orders. One incentive per customer only.
The PIN can only be used for purchases made online.
The incentive is only valid on orders that meet the condition of your PIN. If the order is returned, the money off incentive is not refundable.
The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 PIN Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the PIN Offer, the balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). If paying with a PIN Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a PIN Code are subsequently returned, the value of the PIN Code will be deducted from the amount refunded. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of JoJo Maman Bébé.
JoJo Maman Bébé cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
JoJo Maman Bébé reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
Your offer will be communicated to you and then will be automatically activated and loaded onto your account. The minimum spend will be stated on your offer communication. Your offer will then be automatically applied at checkout. Your offer will expire at 9PM on Friday 29th October 2021.
In order to redeem your PIN you must have a JoJo Maman Bébé account as per Online PIN Incentives above.
The incentive offer is valid for one order only until the date shown with your offer. It is not valid for use in store or for telephone orders. One incentive per customer only.
The incentive is only valid on orders that meet the condition of your PIN. If the order is returned, the money off incentive is not refundable.
The promotional offer cannot be exchanged for cash. No change or refund will be given. if you have a £10.00 off offer, you will need to spend £25.00 to ensure the offer is redeemed. The balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). Your items will be charged at point of order. Where goods purchased online with an offer are subsequently returned, the value of the offer will be deducted from the amount refunded.
Offer open to customers of JoJo Maman Bébé, who are UK residents over 18 years old only.
JoJo Maman Bébé reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items.
e.g. 3 for 2 Offer:
| Full Price | Discounted Prices | |
| Item 1 | £7 | £4.90 |
| Item 2 | £7 | £4.90 |
| Item 3 | £6 | £4.20 |
| Total | £20 | £14 (£6 saving applied, equivalent to cheapest item bought) |
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.
Saving applied will be apportioned across all qualifying items.
E.g. 2 for £8 Offer:
| Full Price | Discounted Prices | |
| Item 1 | £4.50 | £4.00 |
| Item 2 | £4.50 | £4.00 |
| Total | £9.00 | £8.00 (£1 saving applied, equivalent to cheapest item bought) |
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.
Main Sale & Clearance Events.
Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions. If our order is faulty in any way, please contact us on 0333 777 4529.
If you wish to arrange for goods to be returned, please contact customer services on 0333 777 4529 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
Please note:
Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above.
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.
If goods are received damaged, please notify our customer services as soon as possible after receipt on 0333 777 4529. Damaged product and packaging must be retained in case inspection is requested by our carriers.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.
Descriptions of goods and services included in the Art2order site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.
The images used on the Art2order website are the property of Art2order or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
hese Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by JoJo Maman Bébé (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.
By submitting any content to JoJo Maman Bébé and Next, you represent and warrant that:
You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, trademark, or privacy;
That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant JoJo Maman Bébé a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through JoJo Maman Bébé to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not JoJo Maman Bébé, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of JoJo Maman Bébé, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that JoJo Maman Bébé and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
The national fund we have contributed to will help local councils develop their WEEE collection facilities further, so you can still recycle your appliances even if you do not opt for our service.
Not all council sites are able to collect all types of WEEE, to find your nearest participating site and for advice on all aspects of recycling at home visit: recycle-more.co.uk
Products which are covered by the WEEE Regulations have a crossed out wheelie bin symbol on either the product itself or its packaging. This symbol aims to encourage you to identify and dispose of WEEE product separately from other household waste when it reaches the end of its life. To ensure you don’t contribute to damaging the environment, please ask at the time of order for us to take away your old appliance or use recycle-more.co.uk to locate your nearest recycle facility. Recycle more helpline 08450 682572.
These terms and conditions set out the basis on which you can use our website and place orders for items from JoJo Maman Bébé. To register on the site and to place orders with JoJo Maman Bébé you must be aged 18 or over and a UK resident. By ordering goods from JoJo Maman Bébé you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, trading as JoJo Maman Bébé (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 04521150 (England and Wales). You may contact us through the help section at jojomamanbebe.co.uk or call us on 0333 777 4529. Telephone calls to and from JoJo Maman Bébé will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider Click here to see our privacy policy.
The Waste Batteries and Accumulators Regulations became law in the United Kingdom in May 2009. The aim of the Regulations is to reduce the impact that waste batteries are having on the environment.
All batteries and their packaging are now marked with a "crossed-out wheeled bin" symbol to highlight that they should be recycled and not be thrown away with household waste.
A network of dedicated battery collection points has been set up to offer consumers’ easy access to recycling boxes where they can take their waste batteries to ensure they will be collected and recycled appropriately.
To find your nearest Battery Recycling collection point, visit our Stores or www.recycle-more.co.uk. and have your postcode ready to enter into its battery recycling point locator.
The Waste Electrical & Electronic Equipment (WEEE) Regulations aim to reduce the quantity of waste electrical and electronic equipment and increase its reuse, recovery and recycling. Buying a new electrical, electronic or battery operated item from us?
From 1st January 2021, along with all other retailers who sell electrical products, we are offering a free recycling service for items you are able to return to our stores.
Simply bring the old electrical item into store within 28 days, show us the receipt for its replacement and we will do the rest.
The item you wish to return and recycle does not have to have been originally purchased from us, but it must be of an equivalent like-for-like type and size to the new product you are buying. Once you have made your new purchase, please bring your old item with your receipt to any till point in store. Please make sure the item you are returning is clean and dry and does not represent a health or safety hazard when handling.
You can also find local recycling points for your old electricals here: Recycle Your Electricals Locator.
What can I recycle?
Anything with a plug, battery or cable can be recycled or reused. The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide.
You will find this symbol on all your electrical items. It is a reminder to recycle your old electricals, rather than binning them.
Why is it important to recycle?
Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. Find out more here.
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