WHAT IF NO ONE IS HOME?
If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbour).
Kindly note that we will not call recipient unless you have requested us to call. If the recipient is not home, our drivers will leave the box of roses outside the house where they deem safe.
Please be aware that if the courier finds no safe place to leave the order, it will be returned to us and a re-delivery fee will be charged (please refer to redelivery tab for more information). An unsafe delivery might be if there is no sheltered place to leave the roses, or if there is no access to the building, apartments or condominium.
DELIVERY TO OFFICES
Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.
VALENTINES DAY & MOTHERS DAY ORDERS
Due to popular demand during Mother's Day and Valentines periods, we offer a specially curated range, guaranteed to please your recipient. During these periods, however, please note the following.
No address changes are possible once the order is submitted.
Deliveries will be made between 9am-6pm. No special delivery times can be requested.
Special delivery requests cannot be made during Valentines Day & Mother's Day periods.
Valentines period is from Feb 1st - 15th Feb and Mother's Day period is 5 days leading to actual day and the actual day itself, during this period these delivery terms will apply.
What if no one is going to be home? If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbor). Please be aware that if the courier finds no safe place to leave the order, it will be returned to us and a re-delivery fee will be charged. An unsafe delivery might be if there is no sheltered place to leave the roses, or if there is no access to the building, apartments or condominium.
Redelivery: If a delivery fails because the provided address details are inaccurate or because no one is available to receive them, we can redeliver at 50% of the original Roses order cost and a delivery fee of $19 subject to prevailing taxes. Unfortunately, this is because of the perishable nature of our roses and we only offer the freshest and highest quality gifts, so are likely to need to replace them. In this instance, we will only be able to redeliver after the 15th of February. Alternatively, you can collect:565 Thomson Road. Singapore 298184. Please contact +65 6256 1818 to arrange.
We do not deliver to Schools, Polytechincs and Universitiesā for Valentinesā Day
Delivery to offices: Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.
HOW WILL MY PURCHASE BE PACKAGED?
We professionally arrange our roses on a bed of tissue with their care instructions in our beautiful box. Made from sustainably sourced materials, it has become well known as the protective layer for a special gift. Donāt take our word for it, read our reviews here.
CAN I INCLUDE A PERSONALISED MESSAGE WITH MY ORDER?
Of course! Before the final checkout, you'll be prompted to enter your personal message. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.
WHO DO I CONTACT WITH ANY DELIVERY REARRANGEMENTS OR COMPLAINTS?
All customer queries should be directed to our extremely helpful and friendly customer services team. Call us on +65 256 1818, Monday to Friday 8am - 5pm and Saturday 9am - 12pm. Alternatively, email info.sg@rosesonlyasia.com
ARRANGE SPECIAL DELIVERY
Have something special in mind? We can help you make it happen.Call us on (65) 6256 1818, Monday to Friday 8am - 5pm and Saturday 9am - 12pm. Alternatively, email
DELIVERY DURING PROMOTIONS
When promotions are on, these exclude delivery dates beyond 2 weeks of any given promotion.
DELIVERY DURING PUBLIC HOLIDAYS
We close on Public Holidays, except for Valentineās Day and Motherās Day weekend
DELIVERING TO RESTRICTED AREAS - $19.95
We do charge $34 subject to prevailing taxes for delivery to restricted areas. Please make sure your selection āRestricted Delivery Areaā when you checkout. We do not deliver to Jurong Island.
Restricted areas include:
Sentosa Island / Resort World Sentosa
All army camps
Changi Airport (all terminals)
Airline Road
Aviation Drive
Shipyard Road
PSA Ports
Sembawang Shipyard
Senoko Power Stations
SMRT Depot
Loyang Offshore Supply Base
Changi Airport Cargo and Airbase
Tuas Avenue
Tuas South
Construction Work site Offices
INTERNATIONAL ORDERS
Looking to send Roses to a loved one overseas? No problem we offer international delivery in the following locations: Please select the appropriate locations according to where your recipient lives.