DELIVERY
DELIVERY
DELIVERY TIMES & CHARGES
USA
US Express delivery (1-3 business days*) - $15 / Free on orders over $150.
The processing time of an order usually takes up to 2 business days. For any orders placed after 12pm, this will be processed on the next working day.
Gift Wrap $5
UK
Standard Delivery (2-3 business days*) - £4.95 / Free on orders over £50
Express Delivery (Next business day if ordered before 12pm*) - £7.95 / Free on orders over £100
Same Day Delivery (Same day if ordered before 12pm*) - £18 for orders over £200
The processing time of an order usually takes up to 2 business days. For any orders placed after 12pm, this will be processed on the next working day.
Gift Wrap £5
EUROPE
Express Delivery (1-3 business days*) - €15 / Free on orders over €150
The processing time of an order usually takes up to 2 business days. For any orders placed after 12pm, this will be processed on the next working day.
Gift Wrap €5
REST OF THE WORLD
Express Delivery (5 business days*) - $30 / Free on orders over $250
The processing time of an order usually takes up to 2 business days. For any orders placed after 12pm, this will be processed on the next working day.
Gift Wrap $5
We operate on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply.
As the recipient, it is your responsibility to cover all import duties, customs fees, and local sales taxes imposed by the destination country. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.
*Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
FURTHER DELIVERY INFORMATION
TAXES & DUTIES
Prices shown are inclusive of UK Value Added Tax but do not include other taxes which may be applied in your jurisdiction.
For orders classified as Rest of World, we operate on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply.
As the recipient, it is your responsibility to cover all import duties, customs fees, and local sales taxes imposed by the destination country. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.
ORDER TRACKING
Once your order is shipped, you will receive a confirmation via email with your tracking number.
Please note our couriers will deliver from Monday to Friday during business hours.
For UK Express deliveries, please bear in mind that after one delivery attempt from DPD, if no prior instructions have been given for alternative delivery methods, this can be diverted to the local depot for collection.
If an item is lost or arrives damaged, please notify our Customer Service team for assistance.
LOCATIONS
We ship worldwide to all locations, excluding:
China, Hong Kong, Indonesia, Macau, Malaysia, Russia, Singapore, South Korea or to any FPO or APO addresses.
RETURNS INFORMATION
Return your online order to our Distribution Centre within 28 days of purchasing your order for a full refund. Sale products can be returned within 14 days.
Please note returned goods must be in their original, unopened, unused and undamaged packaging.
Please see the full returns information on our terms and conditions page.
Any queries please contact customercare@111skin.com.