US Express delivery (1-3 business days*) - $15 / Free on orders over $150.

Standard Delivery (2-3 business days*) - £4.95 / Free on orders over £50

Express Delivery (Next business day if ordered before 12pm*) - £7.95 / Free on orders over £100

Express Delivery (1-3 business days*) - €15 / Free on orders over €150

Express Delivery (5 business days*) - $30 / Free on orders over $250

We operate on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply.

Taxes and duties are the responsibility of the customer. Payment of these is necessary to release your order from customs on arrival. The courier will contact the customer for payment. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.

Prices shown are inclusive of UK Value Added Tax but do not include other taxes which may be applied in your jurisdiction.

For orders classified as Rest of World, we operate on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply.

As the recipient, it is your responsibility to cover all import duties, customs fees, and local sales taxes imposed by the destination country. The courier will either contact the customer before the parcel is on the plane, or once the parcel has arrived in the country. Payment is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.

Once your order is shipped, you will receive a confirmation via email with your tracking number.

Please note our couriers will deliver from Monday to Friday during business hours.

For UK Express deliveries, please bear in mind that after one delivery attempt from DPD, if no prior instructions have been given for alternative delivery methods, this can be diverted to the local depot for collection.

If an item is lost or arrives damaged, please notify our Customer Service team for assistance.

We ship worldwide to all locations, excluding:

China, Hong Kong, Indonesia, Macau, Malaysia, Russia, Singapore, South Korea or to any FPO or APO addresses.

Return your online order to our Distribution Centre within 28 days of purchasing your order for a full refund. Sale products can be returned within 14 days.

Please note returned goods must be in their original, unopened, unused and undamaged packaging.

Please see the full returns information on our terms and conditions page.

Any queries please contact customercare@111skin.com.

We are sorry to hear this – please email customercare@111SKIN.com and we will be able to assist you.