Shipping policy

Shipping:

We Ship Orders Australia Wide!

1. Free Standard Shipping on all Orders over $99.00 within Australia.

2. $9.95 Standard Shipping on all Orders under $99.00 within Australia.

Policy:

Items are generally shipped within 1 business day after Order & Payment received.

The most appropriate method of postage will be used, depending of size, contents and destination of your parcels.
If the courier selected by you is not directly servicing your area or if the time frame for delivery for your area is judged too long, we reserve the rights to change the delivery method if we are judging it necessary. We will always use the delivery option that will work the best for your parcel.

Parcels are dispatched and sent by Australia Post.
Please note that we have no control on their delivery timings - they are a third party business. 
They are your best contacts for more info onto your Parcels for delivery.

Shipping - POSTAGE - Delivery Policy - General conditions:

All goods are shipped from Gold-Coast, Queensland.

We ship orders only on weekdays.

Orders are dispatched within 1-2 business days. We are usually able to dispatch all orders that contain in-stock items only on the same day if the order is placed before 11am.

For the deliveries of parcels, Australia Post is used. We have no control on their time frames nor of their business for your deliveries. We are not responsible for their services. For any issue with the Delivery of your parcel you must contact directly the Courier by your linked Tracking Number available at all time on your order. This is the reason why your details with Email Address and Phone Number must be provided and valid, just simply to be contacted at all time.

NSI Australia cannot be responsible for loss or stolen goods due to incorrect address or incorrectly signed parcels.

We cannot be held responsible for delays, non delivery or damaged goods caused by the delivering company. For any issue with the Delivery of your parcel you must contact directly the Couriers AUSTRALIA POST.

Authority To Leave freight without signature

If you have put a message into the Notes on your order requesting the Couriers to leave the Parcel at your address without signature, or selected a Postage option without Signature, then consider this ATL "Authority To Leave freight without signature" as a legal document for the freight company, meaning: you have given authority and given your consent for the Courier Contractor Company to leave your freight/ Parcels at your address without a signature.

NSI Australia is NOT taking any responsibility for any claim for Loss or Damaged Freight/Parcels. Please contact directly ARAMEX (ex. FASTWAY Couriers) or Australia Post to lodge a claim with your Tracking Number.

Some Couriers are using the Parcel Connect or Collect services and will leave your parcel at the nearest Parcel Connect / Collect in your area for you to collect it there, if they couldn't be successful with the delivery at your address. By checking regularly with the link of your Tracking Number from your orders you will directly access all these information, their updates and check the location and moves for your parcels. Contact the couriers directly for more information. They are your best contacts for more info & updates onto your Parcels for delivery.

NSI Australia takes care to ensure all items are checked, packed safely and securely for their journey to you.

All our electronic items, eg. Lamps, Drills, Dust Collectors, etc... are tested & checked prior to be dispatched and sent.

PICKUP AND COLLECT: 

Parcel Pickup collection is available from our Warehouse in ARUNDEL ~ GOLD-COAST QLD.

Available Monday to Friday 9am to 4pm.