Orders and Shipping

close arrow_upward
FAQs arrow_downward Contact Us arrow_downward Authenticity Guarantee arrow_downward Order & Shipping arrow_downward Returns & Refunds arrow_downward Product Care arrow_downward Klarna Payment arrow_downward Beware of Fraud & Scams arrow_downward

PURCHASES

Every purchase includes customs duties and free shipping (Certain terms and conditions may apply), so you won’t need to pay additional fees upon receipt of your imported item. More details can be found below.

  • Delivery duties are included and calculated at the time of checkout. The price you see is the price you pay.
  • You will only be given one total payment amount if you purchase multiple items from various luxury boutiques.
  • You will receive a confirmation email after placing an order and will receive another email with your tracking number once we’ve shipped your order.
  • If any problems arise while processing your order, you will receive an email with a description of the issue or a request for further information.
  • In some cases, we might occasionally need to check with your card issuer to confirm your order. We always do our best to keep delays to a minimum and ship your items as quickly as we can.

Please note that we can only make changes to your order if it has not been shipped. Contact us at Info@baltini.com for further information. Once the order has been placed, we are unable to change the order details or delivery address.

SHIPPING AND TRACKING

We only offer express international shipping to ensure that your items arrive quickly and securely.

  • United States & International Regions
    - FREE International Priority Service (3-5 Business Days) on orders over USD 200.00
    - USD 19.95 via International Priority Service (3-5 Business Days) on orders below USD 200.00
  • Singapore
    - FREE International Priority Service (3-5 Business Days) on orders over SGD 300.00
    - SGD 30.00 via International Priority Service (3-5 Business Days) on orders below SGD 300.00
  • Australia
    - FREE International Priority Service (3-5 Business Days) on orders over AUD 300.00
    - AUD 30.00 via International Priority Service (3-5 Business Days) on orders below AUD 300.00
  • Hong Kong
    - FREE International Priority Service (3-5 Business Days) on orders over HKD 1500.00
    - HKD 160.00 via International Priority Service (3-5 Business Days) on orders below HKD 1500.00
  • United Kingdom
    - FREE International Priority Service (3-5 Business Days) on orders over GBP 150.00
    - GBP 15.00 via International Priority Service (3-5 Business Days) on orders below GBP 150.00
  • Canada
    - FREE International Priority Service (3-5 Business Days) on orders over CAD 250.00
    - CAD 25.00 via International Priority Service (3-5 Business Days) on orders below CAD 250.00
  • Europe
    - FREE International Priority Service (3-5 Business Days) on orders over EUR 200.00
    - EUR 19.95 via International Priority Service (3-5 Business Days) on orders below EUR 200.00

      Please note that we cannot guarantee delivery time. Deliveries may take longer in some cases.

      Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by signing in to your account and visiting the order history section.

      If you purchase multiple items from multiple luxury boutiques, those items will be shipped separately.

      We use DHL Express, UPS, and FedEx to handle expedited shipping worldwide. Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. (local time). We coordinate closely with our shipping companies and partner boutiques to minimize delays.

      Please note that deliveries may take longer during Italian public holidays.

      We work closely with our shipping companies and partner boutiques to minimize delays.

      CUSTOMS DUTIES AND TAXES

      Customers from the European Union

      There are no customs duties for orders shipped to countries within the European Union. However, Value-Added Tax (VAT) will be calculated at checkout.

      Customers outside the European Union

      For orders shipped to countries outside the European Union, delivery duties are included and will be calculated at the checkout. The price you see is the price you pay.

      • There are no hidden costs. Any customs or import duties are included and the final amount will be displayed to you at checkout.
      • Should they refuse to accept a parcel, the customer takes full liability for all postal charges, return shipment costs, customs charges, and handling fees.
      • Please note that we are unable to undervalue orders or to mark them as a gift.

        PACKAGE DELIVERY

        Your purchase(s) will be sent to the specified delivery address and/or the address of a third party that you identified during the order process; such indication authorizes Baltini to deliver the product to a third party at the specified address.

        If you fail to retrieve a package or refuse delivery for any reason, you will be responsible for the contents of that order, and you will not be eligible for a full refund by Baltini.

        Baltini will not be responsible for packages once they are marked as delivered. We are only responsible for the package until it is delivered and does not extend beyond that point. After the shipment reaches its intended recipient, we assume no liability for the items. Additionally, any delays during shipment fall outside our responsibility. The title to the goods remains with Baltini until they are delivered to the specified shipping address.

        SHIPMENT REDIRECTION