Shipping policy

DELIVERY INFORMATION

UK DELIVERY

-Order by 12 pm (Monday - Thursday) for next day delivery (Excludes Saturday and Sunday) (T&C Apply)

-Orders placed after 12 pm Thursday to Sunday will be dispatched on Monday.

-We deliver to all postcodes in Zone A, B, C, D & E.

-We ship via DPD, there is no guarantee that it will be delivered Next day due to courier partners high volume of order during these festive months of November & December.

Order Value	Charges
Less than £49	£5
Above £49	FREE
Northern Ireland	£20
If an order have 10kg rice bag in it then you will need to pay £5 as delivery charge for each bags. (It will be automatically updated)	£5

UPON DELIVERY

A 'signature on delivery' is required so please ensure that there will be someone to sign for the delivery at the specified shipping address. You will receive a notification about your delivery schedule via email/text on the day of your delivery.

EXPRESS DELIVERY

Next day express delivery is available if ordered before 3 pm and if your delivery address falls within these postcodes:

-IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG11

-E5, E7, E10, E11, E12 E13, E15, E16, E17, E18

-RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10

LOCAL PICK UP

Free local pickups are available from one hour of the time the order is placed at our store open 24/7. If you need a specific time to collect your shopping, please call us with your order number and inform us at 020 4529 0800

PERISHABLE & FROZEN ITEMS – UK SHIPPING POLICY

At Kugans all perishable items (Fruits, Vegetables etc) and frozen items are packed use special airliners with frozen gel packs which keeps items fresh or frozen for 48 hours from the time it is packed. We ship orders containing perishable or frozen products from Monday to Thursday.

LOCAL PICK UP ADDRESS

Angel Supermarket, 273 - 275 Ilford Lane, Ilford, IG1 2SD, United Kingdom