INTERNATIONAL- (All Online Orders Ship from Mainland China)

Please read and accept the Customs Policy below before you place your order-shipping time estimations do not include any time possibly spent in customs

Expedited Shipping:

Free expedited shipping on all orders over $150. (5-10 Business days)

Customs Policy:

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown.

Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery.

These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office. 

If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

The customer is responsible for paying for shipping costs for returning any item/s. shipping costs are non-refundable.

Once an order ships and is in transit it is not possible to cancel the order.

Lost Packages:

Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you.  We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package. 

For further questions contact us at info@jnby.com

Thank you!